Privacy Policy

Privacy Policy

Effective Date: 12th January 2025

Introduction

This Privacy Policy outlines how Miles MacInnes IT Support ("we," "us," or "our") collects, uses, discloses, and protects personal data as part of providing IT services to local individuals. Your privacy is important to me, and I am committed to safeguarding your personal information in compliance with applicable laws.

1. Information Collected

We may collect the following types of personal data:

1.1 Personal Identification Information

Name

Address

Phone number

Email address

1.2 Technical Information

Device details (e.g., type, operating system, and software versions)

IP address

System logs and error reports

1.3 Service-Related Information

Details about the services requested and provided

Communication records (e.g., emails or messages exchanged with us)

2. How We Use Your Information

We use the collected information to:

Provide, maintain, and improve our IT services

Respond to inquiries and support requests

Ensure the security of your systems and data

Comply with legal obligations

3. Sharing Your Information

We do not sell, rent, or trade your personal information. However, we may share your data in the following circumstances:

With trusted third-party service providers who assist in delivering our services (e.g., software vendors or cloud storage providers), subject to confidentiality agreements

If required by law, legal processes, or to protect our rights and property

4. Data Retention

We retain personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. Once no longer needed, your data will be securely deleted or anonymized.

5. Your Rights

You have the right to:

Access, correct, or update your personal information

Request the deletion of your personal data, subject to legal and contractual obligations

Withdraw consent for specific uses of your information

To exercise these rights, please contact us at miles@macinnes.tech

6. Data Security

We implement appropriate technical and organizational security measures to protect your personal data from unauthorized access, loss, or misuse. However, please note no method of transmission over the internet or electronic storage is completely secure.

7. Cookies and Tracking Technologies

We may use cookies or similar technologies to enhance your experience with our website or digital services. You can manage cookie preferences through your browser settings.

8. Third-Party Links

Our services may include links to third-party websites or tools. We are not responsible for the privacy practices of these third parties, and we encourage you to review their policies.

9. Updates to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated effective date. We encourage you to review this policy periodically.

10. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us at:

Miles MacInnes
Witney, Oxfordshire
miles@macinnes.tech
07977178959